At BlaBlaCar, we are dedicated to making travel accessible for everyone, providing a seamless and inclusive experience for all our members, including persons with disabilities.
Service overview
BlaBlaCar offers:
- Carpooling: Connecting drivers with empty seats to passengers for ride-sharing and cost-sharing.
- Bus Booking: Facilitating the booking of tickets operated by transport providers.
Our platform allows Members to:
- Publish or book a carpool ride: Members input desired departure, destination, and dates to propose or find available carpool rides. Search results display details, including price, time, driver information, and ratings. The platform allows carpooling members to communicate via our messaging system to coordinate their trip.
- Book a bus ticket: Members input desired departure, destination, and dates to find available bus tickets. Search results display details, including price, time, and operator information. The booking process involves selecting the desired option, providing necessary passenger information, and proceeding to payment.
For detailed information on how it works, you can consult our dedicated help pages: Carpool, Bus.
Our Partnership with Temesis
We are working with Temesis (https://www.temesis.com/), a digital agency expert in accessibility. This collaboration supports our ongoing efforts to improve the user experience for individuals with disabilities to navigate on our platform.
Maintenance and monitoring of our accessibility
We are committed to the ongoing maintenance and improvement of our platform’s efficiency and accessibility. We work on our processes for service delivery and monitoring to consistently incorporate accessibility requirements. This includes regular assessments and updates to provide inclusive and user-friendly services for all.
We value user feedback and continuously work to address any identified accessibility concerns.
Contacting Customer Service for Accessibility Concerns
For more information, questions, feedback, or to report an accessibility issue, please visit the BlaBlaCar Help Center.